US Dollars
Shipping
Processing time. Orders ship within 2 business days of purchase (Monday through Friday, excluding holidays). Once your order ships, you will receive a tracking number by email.
Shipping rates. Flat rate shipping is $10 per order. Orders over $75 (before tax) ship free.
Where we ship. Currently we ship to the contiguous 48 United States only. We are unable to ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO addresses, or P.O. boxes.
Multiple packages. Our parts ship from warehouses across the country. If you order more than one item, your order may arrive in separate packages on different days, each with its own tracking number.
Address accuracy. Please double check your shipping address before placing your order. We are not responsible for packages delivered to an incorrect address entered at checkout. If a package is returned to us due to an incorrect or undeliverable address, reshipping costs are the customer's responsibility.
Lost or missing packages. If your tracking shows delivered but you did not receive your package, contact us within 7 days of the delivery date at support@madladsmoto.com and we will work with the carrier to locate it.
Order Changes and Cancellations
Orders are sent to our warehouses quickly. If you need to change or cancel an order, email support@madladsmoto.com as soon as possible with your order number. If your order has already been processed or shipped, it cannot be canceled and must be returned under the return policy below.
Returns
Return window. Returns must be requested within 30 days of delivery.
How to start a return. Email returns@madladsmoto.com with your order number and the reason for your return. Once we confirm your return is eligible, ship it to:
Mad Lads Moto
Attn: Returns
1220 S Garfield Ave
Loveland, CO 80537
Include a note inside the box with your order number and name. Returns received without an order number may not be refunded. Returns sent without authorization, or to an address we did not provide, cannot be accepted or refunded.
Packing your return. Do not use the product's original packaging as your shipping container. Place the item, in its original packaging, inside a separate shipping box to protect it in transit. Items damaged during return shipping due to improper packing will not be refunded.
Return shipping. Return shipping costs are the customer's responsibility. We recommend using a carrier with tracking so you have proof of delivery. We are not responsible for returns lost in transit.
Refunds. Once your return is received and inspected, we will issue your refund to the original payment method within 5 business days. Your bank may take additional time to post it. Original shipping charges are not refundable. If your order qualified for free shipping, the shipping cost we paid will be deducted from your refund.
No restocking fees.
Exchanges. We do not process direct exchanges. Return the original item for a refund and place a new order for the item you need.
Damaged, Defective, or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us at returns@madladsmoto.com within 5 days of delivery with your order number and photos of the item and packaging. Please keep all packaging until the issue is resolved, as the carrier may require it for a damage claim. In these cases we cover return shipping and will send a replacement or issue a full refund.
Manufacturer Warranty
Warranty coverage is provided by each product's manufacturer. If you have a warranty issue, contact us at support@madladsmoto.com and we will help you start the claim with the manufacturer.
A Note on Fitment
If you are not sure a part fits your machine, reach out before you order. We would rather spend five minutes helping you confirm fitment than have you pay to ship something back. Email support@madladsmoto.com or use our Contact page.
Customers are responsible for confirming fitment before installation. If you ordered the wrong part and it is still new, unused, and in its original packaging, it qualifies for a return under the standard policy above.
Items That Cannot Be Returned
The following items are not eligible for return:
- Opened chemicals, oils, and lubricants
- Electrical components that have been opened or installed
- Batteries
- Tires that have been mounted
- Helmets, goggles, and riding gear that have been worn
- Clothing that has been worn or washed
- Items marked Closeout or Final Sale
- Gift cards
Product Compliance
Some products are designed for off-road or competition use only and may not be legal for use on public roads. Some products are not legal for sale or use in California on pollution-controlled motor vehicles. It is the customer's responsibility to confirm that a product is legal for their intended use and location before purchasing.
Questions
Email support@madladsmoto.com or call 970-637-6000.